Customers are increasingly looking for state-of-the-art technology when choosing a payroll solution. Technology-enabled user experience will allow you to differentiate yourself from other vendors and will increase the “stickiness” of your service.
Under the new GDPR regulation, payroll providers will have increased responsibilities as a Data Processor and will be subject to an onerous penalty regime and customers will choose vendors who can demonstrate strong GDPR compliance.
By using modern, digitized workflow tools you will be able to significantly increase the productivity of your team. Systematically track all operational KPIs across all your customers to proactively identify areas of improvement (externally or internally).
Share updates & information in secure environment and keep all group members (customer & provider side) informed of the latest actions and status
Securely archive all key documents related to a pay group and a specific pay cycle in a central document repository for easy access
Automatically alert the customer when action is required, sending reminders prior to specified cut-off dates and escalating as required
Track all communication, data submissions and approvals for post-mortem analysis in case of disputes or errors
Real-time updates on the status of any payroll run across your entire operations team and ability to quickly drill down into any specific issues
Proactively assign daily tasks to team members and create alerts based on upcoming deadlines
Automatically assign all tasks to designated delegate in case of out-of-office absence or escalate to supervisor in case of failure to complete on time
Provide comprehensive, automated data validation based on variance analysis and intelligent machine learning
Tightly managed user access rights and detailed audit views of any authorized or attempted unauthorized access
All communication and data in the platform, in transit and at rest, is encrypted and only readable for authorized users with proper encryption key
Information cannot be sent – intentionally or unintentionally – outside of the authorized audiences, thereby avoiding misaddressed emails
Purge all personal information of employees as required by law upon departure of the employee or expiration of data retention requirements
Provide customer with self-service access to interactive payroll reports that allow for real-time comparisons and drill-downs down to the employee level to identify trends and outliers
Track volumes, timeliness and accuracy of completed payroll cycles to show performance versus SLAs and to identify potential areas for process improvements
Capture all local filing requirements per customer/pay group in a central place and track timely completion of those filings
Let your customer anonymously benchmark their payroll data and labor cost trends against their peers